FAQ

How do I access my account?

On the top of the website you’ll find a menu. Click the sign-in button and follow the instructions. Once you do that, go to the top of the menu and click account. From there, you can access all your account information, including your membership.

How do I update my payment information?

Follow the instructions to access your account, click account and then scroll down and click the “view billing info”. From there, you can use our payment system to update your card

How do I cancel my account?

Login, click the account button at the top and click cancel paid subscription

How do I change my email address?

Please email our team to do this at [email protected]

How do I reset my password?

You can do that by clicking here. Once there, you can click the login with password and then set new password

I’m not getting your emails.

Please check your spam. If not there, please login with your email address, go to account and make sure you’re subscribed to our emails

How are you funded?

Around 75% of your revenue comes from members, which is incredibly high for the local news industry. Another 20% is ads and around 5% from the government

Who owns the Lookout?

The Lookout is owned by Lookout founder Geoff Sharpe. There are no outside shareholders, meaning we can invest the money we make back into our journalism

A lot of places talk a big game about local media. How do we know you’re actually doing that?

Check out our website and see all our stories. Most importantly, the journalists who write our stories in Ottawa live in Ottawa. We do not syndicate other stories from around the web either.